Refund Policy

Return & Refund Policy

Your Rights Under Australian Consumer Law
We respect your rights as a consumer under the Australian Consumer Law (ACL). This means you are entitled to a repair, replacement, or refund if the goods you purchase from us are faulty, damaged, or do not match the description provided.

Returns
If you change your mind about a purchase, you may request a return within 14 days of receiving your order. Items must be returned in their original condition, unused, and with all original packaging. Please note that you are responsible for the cost of return shipping unless the product is faulty or incorrect.

Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us within 30 days of receiving the product. We will provide instructions for returning the item and will cover the cost of return shipping. Once we receive the item, we will offer:

• A full refund, or

• A replacement item, or

• Repair (if applicable)

The choice of remedy will depend on the circumstances and your preference, in line with ACL guarantees.

Refunds
Refunds will be processed within 7–10 business days of receiving the returned item. Refunds will be issued using the same payment method used for the original purchase.

Exchanges
Exchanges for change-of-mind purchases are only available if the item is returned in its original condition and packaging. Faulty or incorrect items will be exchanged at no cost to you.

How to Make a Return

1. Contact our Customer Service team at [your email/contact form link] with your order number and reason for return.

2. Follow the return instructions provided by our team.

3. Pack your item securely and include any accessories, manuals, and original packaging.

4. Ship the item to the address provided by our team.

Please Note:

• We are not responsible for lost or damaged returns in transit if using an untracked shipping method.

• This policy does not affect your legal rights under the ACL.